Testimonials

"Your mason did an amazing job and I'm so happy with the stone! We have been extremely pleased with all of your help in this big decision for us and we appreciate the wonderful service each person has given. Be assured that I will be sending everyone I know your way!"

Thank you for all you have done for us! The wood stove looks great. Cannot wait to start using our Hipster stove.

We had been looking for a pre-built cabin for a while, and had settled on a specific brand. Even went to one business where the sales person was unable to complete our purchase (could not locate the right paperwork and could also not load the store's website on the computer). So we stopped at Great American Fireplace to take a look, even though they did not sell the brand of building we had decided to purchase. Danielle was extremely knowledgeable and helpful, with all the information about the different variables (such as size, materials, number of windows/doors, etc) and costs at her fingertips. We were impressed with the materials used, and they had everything we wanted in a cabin. In the end, we decided to buy one of the building from Great American Fireplace, and we couldn't be happier.

Here's a pic of the fireplace complete and a note to say thanks to everyone involved.You have a very good team.Everyone was knollegable and pleasant and fun.We love the fireplace,it has a nice view and heats very well.Ill know more after it gets cold but so far so good.Thanks to all and good luck to you all.

"We want to thank you, Rob and Danielle again for your generosity helping us with our fire place for our new home. You guys were far too kind! We cannot wait to see it lit up!! Becky was also very appreciative of the kind words you put on the invoice, it made her day! Thanks again! You guys are the best!!"

Dear Rob and Crew,

Thank you so much for the new gas burning stove. I use it twice a day :)

I just wanted to say thank you for the great service on my Fireplace on Friday. Your technician did a great job my Wife and I enjoyed it Friday night and Saturday night. I will defiantly call on your company for any future service.

Danielle, I just wanted to let you know how happy I am with your company. All of the installers were very professional, knowledgeable and social. I am very happy with my new Blaze King Princess insert and want to thank you very much for everything.

The stove is beautiful and works great. Your guys did a great job installing!!

I want to tell you how much I "love" my fireplace. Your crew was so nice and pleasant to have here. I will recommend your company to my friends! Thanks again

"Danielle, I just wanted to let you know the fireplace looks awesome! I've been very impressed with your organization; your craftsman do an excellent job! It's hard to find that in today's world. Thank you for the wonderful job, look forward to doing more business with you in the future!"

"Travis and Rob were fantastic! They did a great job, please tell them thanks again for me"

We were very impressed by each one of the gentlemen that worked on this project. Their professionalism and friendly manner was appreciated and they were all very easy to work with. What a blessing to have such a great team! Thanks again. Well Done!

We love our new wood burning stove. The guys who installed it were thoughtful, personable and kept my living area clean. you all Rock! Gratful for your service

"Thank you for doing such a great job on our fireplace and for fitting everything into your schedule before Christmas! Your team was great to work with and we absolutely love the final results! Thank you!!"

I wanted to express my appreciation for the level of service provided by Great American Fireplace.  We have recently moved from Menomonie to Cable.  Due to our past experience having you service our fireplace in Menomonie we were hoping you would consider the install at our cable home.

I will be returning to Cable this weekend to see the fireplace.  My wife, Diane, told me it looks great.  She was extremely happy with the crew.  Travis was very personable and professional.  He addressed all of Diane's questions and indicated that he would check the unit after the rock and hearth was installed.  Thank you for the quality and high level of service you provide.  I will definitely let people know of our wonderful experience working with Great American Fireplace.

Craig and Diane

We are so happy with how our new gas fireplace came out. The carpet is coming on the 23rd, just in time for Christmas. We could not have done it without you and your staff. You guys truly are the best there is, and a great example to anyone who wants to run a great business. We will unreservedly recommend you to everyone.Thanks again and Merry Christmas!

"Very happy with the Blaze King! It's keeping us warm and toasty! Thank you for all you have done, you just don't see customer service like you offer anymore!"

Just wanted to say Travis was very professional yesterday.  He called and left me a detailed message and I returned his call which he took time to explain what was done.  It appears to be working better.  Thanks again.

We just purchased our fourth fireplace with GAF. When you find a champion supplier you stick with them! Danielle is the best! Her team is always professional and thorough! Can’t wait for the new porch wood burner!

"Thank you so much for our beautiful fireplace! Anybody could sell a fireplace, but your service was EXCEPTIONAL!" 

Hi Danielle! 

I just wanted to thank you, and your install team for doing an amazing job!!

The crew was knowledgeable, efficient, friendly, clean, and precise!!! Talk about a great experience!!

If you need or want a testimonial, let me know!!!

"Thank you so much for helping me get the fireplace working. It was service above and beyond and I'm greatful!"

Thank you so much for the amazing customer service we love our stove and hearth pad, the wood looks amazing and my wife loves it! 

Dear Staff at  Great American Fireplace
This is a note of gratitude. Buying the best wood stove from you has been a wonderful experience. The purchase of the Castleton, the delivery and installation an dthe repairs to our chimney were all done by skilled, conscientions, and friendly individuals. And remember Janet, Danielle, Rob, Dan, Travis and Todd. (hope I didn't miss anyone) The Castleton is amazing! We'll enjoy it for many years. Thanks

"We wanted to let you know how happy we are with how the fireplace turned out. It looks terrific. Travis did an excellent job! We also love the mantel. We are 100% satisfied. You have been great people to work with. Thank you so much"

Kurt did a fantastic job going through our old Heat n Glo fireplace. Knowledgeable and friendly and he explained what he was doing. Thank you!

Great American Fireplace. Thank you for all your help in helping us with our fireplace! You are a nice group!

Rick was fantastic with his brick work and the 2 installers also did a great job!

Thank you for the fireplace work. We absolutely Love it! It's so nice to fire it up & sit back and watch it burn. Thanks again & Merry Christmas.

Danielle, I LOVE IT!! I absolutely love the new fireplace!!  And once again your team of installers were AWESOME!!  They were so courteous and friendly.  They interacted with the grandkids and put up with a crazy household of extra people, kids, and barking dogs.  And left the house spotless, just like they were never there…WONDERFUL JOB by you and your entire team!! I will send before and after photos once I get it decorated (hopefully this weekend J) so you can see the transformation you guys achieved for me (as I’ve been waiting 5 years for this) Again THANK YOU!!

"Your guys did an awesome job! They were knowledgeable, courteous and they left their workspace spotless! We are already enjoying the fireplace! Thank you!"

"Rob and Danielle, I absolutely love the stove. Think it might be the best investment I've made in the last 10 years!"

"Love my new fireplace and very pleased with the installation crew - THANKS"

Rob & Great American Fireplace Family,
Thank you so very much for the beautiful job you did installing our fireplace. Everyone was kind and efficient. We look forward to enjoying our new fireplace for years to come.
Thank you.

Rob and Great American Fireplace Family,
Thank you so very much for the beautiful job you did installing our fireplace. Everyone was kind and efficient. We look forward to enjoying our new fireplace for years to come. Thank you!

"Rob, Danielle and everyone at Great American Fireplace,
 We just want to say thank you so much again for the amazing work on our fireplace and side benches in our great room! Your friendliness, professionalism and quality workmanship was top notch from the first day we entered your showroom to the last day that Rob and Todd were here. We are thrilled to recommend you to everyone we know because of all you've done! Blessing to you and yours!"

"I just wanted to say Thank You Danielle and Travis for all your hard work towards finding a fan that would work with my fireplace. I know it wasn't easy! I truly appreciate the time and effort you all put in. Your customer service and support blows away your competitors and you make a great team! Thank you again!"

"Thank you so much for all your help to fix the cold air coming in through our fireplace. It was not something you had to do and it was certainly not your problem to fix seeing you did not install the fireplace. I can't begin to express how grateful we are for your help in the matter."

Thank you! The King 40 works perfectly, easier to operate with a catalytic combustor than I thought. The thermostatically controlled air intake works great and very accurate. The chimney height was sized just right where I don't get smoke spillage while reloading.Your guys done great job installing the stove and chimney, absolutely no mess left when they finished. 

We love our new fireplace. Everyone involved was very helpful and professional.   

"Great American Fireplace, We LOVE the fireplace! We want to thank everyone for a job well done. From Start to Finish it was clear your staff takes great pride in thier work. You are fortunate to have such professional people. it reflects on the geat company you have."

"We absolutely love everything about Great American Fireplace. The customer service, the assistance, quality, ect. Thanks for all your help!"

"Just wanted to thank you all and Travis for fitting our service into your schedule. I also wanted to say how much we have enjoyed our stove and appreciate your professional service. I'm a tightwad by nature so spending what I did on a Blaze King wood stove was a "reach" that I have never regretted. The stove has performed past expectations and now gets followed up with a great service call - Thanks again!"

Thanks for the great service. Everything was professionally done.

"We highly recommend working with this company. The customer service is top notch. They truly want to help find the best unit for your needs. Thank you!"

"Rob & Danielle, Thank you for the use of your beautiful fire-tables for our event. We appreciate your generousity!"

Danielle,

We used the stove yesterday evening. It was easy to use, worked great, and was quite enjoyable. It took a lot of hands to get the job done on Wednesday. Your team is quite experienced and we appreciate the afternoon effort to get the job done. Susan and I will certainly recommend your company to anyone interested in high quality products and great service.

I just wanted to reach out and say thank you. I also wanted to let you know that your installers today were top notch and very professional. Both were kind, informative and helpful with any questions I had.

I know we have our finish work to go yet but we already love the look and function of our new fireplace! Thank you again

Hi Danielle

The links are perfect!  Thank you.  We wanted to make note too that you’re guys were wonderful! Very professional, prepared for whatever the job would throw at them and great to work with on site.  We’d like to keep you on our list to work with on future projects if that’s ok?  We understand that pricing may be a bit more than our local options but your quality of service was wonderful.

We can't say enough about how happy we were with the service and quality that we got from GAF. We had them install a fireplace in our basement last fall. They were neat while they did the job and asked for our thoughts on every step to make sure we were satisfied with the job.  We were so impressed with the work they did that we had them come back and replace the mantel on our existing fireplace that our builder had installed. Rob gave us his insight as to what he thought would look good, but we didn't listen...our bad. (We used an old barn beam for the mantel). After they installed the mantel we were not happy with how it looked...should have listened to Rob. They came back and were able to fix our mistake...Fletcher, who is an artist, was able to "add" 12 inches onto the beam (we had extra from the original beam). The mantel looks seamless and beautiful.
Would we use them again? In a heartbeat. We can't say enough about the craftsmanship, quality and service we got.

"I want to pass along our gratitude and appreciation to Travis, your installers are pros in every sense of the word. Their hard work and enthusiasm for their jobs really shows through. This is a huge remodel project that comes with much stress for us and being able to interact and work with folks like Travis and the crew makes it much easier. Please pass along our thanks to them."

"Thank you Rob so much for taking care of us. It is nice to know there are still people out there that stand behind their work. You have gained our trust and business at your store, and we will be sure to pass your contact info to others. Thank You!"

Rob and Danielle,

Just wanted to let you know I really like our new stove. On a day like today, my old house could never get very warm, but I am sitting in the living room feeling cozy.

I can tell you that we are really enjoying our fireplace during our "COVID confinement"

Our mantel looks absolutely wonderful! Rob does great work, make sure to let him know it is perfect! 

Thanks again for everything through this process, we really appreciate it!

Kyle & Kristin

Thank you so much, Danielle and Rob! I don't know if I mentioned this in the beginning, but our builder had set us up with a hearth shop in EC but after meeting with them I really wasn't happy with how it went which is why I reached out to you guys. In retrospect we made the right decision, you made the process quick and easy and we greatly appreciate it! We will definitely be recommending you guys in the future! 

We LOVE our PRIMO grill and Firepit Table already! Luke will be cooking all summer (and forever) now! Great American fireplace is top notch and their customer service can’t be beat!

I purchased my gas fire place from Great American Homes a couple years ago and the service was top notch.

"Kurt is such a nice guy, answered all my questions an replaced the battery pack in the Great Room which was low. All is working Great! Thank you for your generosity, so happy that I did business with you. You are all a Class Act!"

"Kurt was very professional. He was on time and answered all my questions politely and in a way I could understand. I appreciate the follow up! Thank you!"

Just want to thank you for such great service. Kurt was great!

Efficient and enjoyed his personality. We will have warmth this cold weekend, now! He was very personable and educational.

"Thank you so much for the beautiful fireplace remodel, we are very happy with the end result. The mantel and hearth turned out just as I invisioned it!"

I love these guys and plan to use them again when we put our next addition on. If you love a fireplace but not the work and mess that goes into dealing with the wood and ash, check out their Mendota gas fireplaces! Very much worth the extra cost!

"Just wanted to let you know thanks to the storm we are spending some quality time with our new gas stove. My wife and I feel that we got the perfect stove for our home. Your installers were very professional and did a very nice job. This stove looks great in our living room and the vent cap on the front of our house matches the siding very well and does not stand out. I have no buyers-remorse. I'm glad we chose your business for our project"

I could not be more thrilled with my purchase from Great American Fireplace.

The three men who were here yesterday did their work so well, and were so pleasant and professional.

I am really happy with my purchase and my choice of company to go with.

Grateful in Glenwood City, Nancy

"Over the years we have had many different crews do many different things for us but, without reservation, all three of the men who did our installation top the list!" Not only did they know what they were doing, they did it without wasting one minute. Even better, they cleaned up after themselves which wasn't all that easy because of the wet snow by the doors. Even bringing their own drop cloths!! That is consideration and great customer service!" When someone comes into your home and they are pleasant, friendly and competent it's a bonus. It will be a pleasure to recommend Great American Fireplace and those who work there."

My Smokin Brothers grill I purchased from Great American Fireplace started tripping my GFCI. After contacting the manufacturer about the possible cause they reached out to Great American to expidite my repair. The technician/Owner came out to my home on a Saturday and had it up and smokin in no time. Great customer service is hard to find but not here. Thank you to Great American Fireplace for the great service!

Thank you again for everything! The fireplace is beyond anything I could have expected! It is absolutely beautiful and literally brought tears to my eyes when it was completed.

"Rob and Danielle, Thank you so much for the nice deal and all of your help with the gas grills for our kids. They LOVE them!"

We love our fireplaces! Have been using one or the other every evening! Merry Christmas to a lovely couple! Happy New Year too!

"It has been such a great experience working with you guys! I am so Happy iwht my wood buring stove! God Bless & Thanks again!"

"We would like to thank Travis and Rick for the professional and courteous manner in which they performed their work. Thank you all for a job well done!"

I’m certainly impressed with Premier Portable Buildings , delivery guy worked for 2 hours leveling it off and setting up.  Definitely a great job and from my quick look at shed everything looks absolutely great.  Thanks!
I’m a picky guy and hard to impress because of today’s shitty work ethic employees but these guys are different for sure.  They certainly take pride in their work.  I noticed his attention to detail to not scratch the shed during move etc.  kudos to that guy

"Thank you for the beautiful fireplace! We are so pleased with the finished product! Thank you also for the professional and polite staff, we've already recommended your business to friends"

Hi Danielle. 
Your very nice and professional crew was out last week and they did a great job!

"We love our new stove! Furry and human alike, there is much contentment! THANKS!"

Danielle,  The service tech was here this morning and he did an outstanding job.

Very thorough and neat - 5 stars!  The flame is better, Thank you!

" We want to Thank You so much, it was nice working with you. We absolutely love our fireplace. Your staff were so easy to have in our home, they were so friendly, very, very neat and at times, funny! They were the best... Again, Thank You so much"

"We wish to express our gratitude for all the time and trouble you took seeing to the completion of our order. Thank you for interceding three times to get things done right with the fireplace door manufacturer, now that's true customer service and persistance! The final result of all your hard work are some increadible fireplace doors that are absolutely perfect and exactly what we had invisioned! Yay!"

The gas stove and brick alcove are a work of ART! Beautiful!
Thank you!!

Your employee did a great job and cleaned up all the mess as well as I would have myself. Very nice young man. I hope Santa puts an extra face cord of wood in his stocking this year.

"We are so excited to have our new wood fireplace installed!! The fellas that were here were very polite and pleasant!"

Feeling amazed and blessed! Your crew was great! Thank you so much for all the hard work on this. I will be sure to recommend you guys.

Thanks, Tammy

"We love our fireplace! You have a great group of guys. Very Pleasant to be around. Thank you and your crew for all the hard work and commintment to excellence. It's everything we hoped for!"

"Rob and Danielle, Thanks so much for our new fireplace and the gift of wine, we will enjoy it by the light of our new wood fireplace!"

We love our new fireplace! Your crew did a wonderful job putting it in and you guys were GREAT to work with! You are the "BEST"!!!

Hi Rob, 

I just wanted to commend your crew at Koharko today. We walked through this afternoon with the homeowners, your installers stopped what they were working on to give us a quick tutorial on working the fireplaces, remotes and answer questions.I have to say in a high pressure job, even more so with the homeowners present, I am so happy with the respect and professionalism they have. The fireplaces are beautiful. Thank you to all. It’s been a pleasure working with you and your team. 

Love my Premier Portable Buildings shed! They are the best built sheds around! I looked at them all before I bought mine in July of 2019 and couldn't be happier! If your looking for a portable building, Danielle was great to work with!